Privacy Policy

This Privacy Policy explains how Roospin Casino collects, uses, stores and protects information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players regarding their personal information. We aim to handle information responsibly, transparently and only for legitimate business, safety, service and legal purposes.

Roospin Casino operates under licences issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and Gaming Curaçao, providing regulated oversight for its gaming operations.

Information we may collect

When you use Roospin Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected depends on the services you use, the checks required and the choices you make. Some information is provided directly by you, while other information is collected automatically when you use the website.

Account and contact information

This may include your name, date of birth, residential information, contact details, account login information and communication preferences. We use these details to create and manage your account, provide requested services, respond to questions and communicate important information about your account or the website.

Verification and compliance information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or other information. This can include information shown on identity documents, proof of address, photographs or information needed to complete account and security checks. Verification information may also be used for anti-fraud, responsible gambling, security and legal compliance purposes.

Payment and transaction information

We may handle information about deposits, withdrawals, payments, account balances, game activity and related transactions. Payment details may be processed through payment service providers. We use transaction information to provide the requested services, maintain accurate records, prevent misuse, investigate unusual activity and meet applicable obligations.

Technical, device and usage information

When you visit the website, we may receive information about your device, browser, operating system, internet connection, IP address, approximate location, website interactions and referring pages. We may also record security events, login activity and preferences. This information helps us keep the website secure, understand how it is used, resolve technical issues and improve performance.

Information from other sources

Where appropriate, information may be received from payment providers, identity or verification services, fraud prevention services, technology providers or other parties involved in delivering and protecting the website. We expect information received from these sources to be handled for relevant and lawful purposes.

How we use information

Roospin Casino uses personal information for purposes connected with providing, securing and improving its services. We seek to use information that is relevant to the purpose for which it was collected and to limit access to people and service providers who need it.

To create, administer and maintain player accounts.
To process and record deposits, withdrawals and other transactions.
To verify identity, age, eligibility and account ownership.
To carry out anti-fraud, anti-money-laundering, security and risk checks.
To provide customer support and respond to requests, complaints or enquiries.
To operate games, website features and related services.
To detect, prevent and investigate suspicious, unlawful or unauthorised activity.
To monitor and improve website functionality, reliability, accessibility and user experience.
To send service messages, security alerts, account notices and other necessary communications.
To send marketing communications where permitted and where the player has provided the required permission or has not otherwise opted out.
To meet record-keeping, reporting and other obligations that apply to online gambling services.
To establish, exercise or defend legal rights and manage disputes.

We may rely on different grounds for handling information, including providing a service requested by a player, fulfilling legal or security requirements, pursuing legitimate operational interests and obtaining consent where consent is appropriate. Where marketing consent is used, players can withdraw that consent at any time using the available unsubscribe option or by contacting us.

Sharing information

Personal information may be shared with carefully selected service providers that help operate the website or perform functions such as payment processing, identity verification, fraud prevention, technology hosting, customer support, communications, security and analytics. These providers should only use information for the services they provide and are expected to protect it appropriately.

Information may also be disclosed where reasonably necessary to comply with legal or official requests, protect players or the website, investigate suspected wrongdoing, enforce applicable terms, or protect rights and property. We do not share information for unrelated purposes unless permitted or required.

Cookies, security and retention

Cookies and similar technologies

Roospin Casino may use cookies and similar technologies to keep the website working, remember preferences, support account functions, improve performance, understand website usage and help detect security issues. Some cookies are necessary for core functions, while others may support analytics, personalisation or communications.

Players can manage or delete cookies through their browser settings. Blocking or deleting certain cookies may affect website features, account functions or the way some pages operate. Browser settings vary, so players should check the help information for their chosen browser.

Protecting information

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Access may be restricted according to work responsibilities, and security controls may include authentication, monitoring, encryption or other safeguards where suitable.

No website, online service or method of transmission can be guaranteed to be completely secure. Players should protect their login details, use a private and secure device where possible, avoid sharing passwords and contact support promptly if they suspect unauthorised access or unusual account activity.

Storage and retention

Personal information may be stored by Roospin Casino and by service providers supporting the website. Information may be handled in Australia or another location where our providers operate, subject to appropriate protections and applicable requirements.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Your privacy rights and contacting us

Depending on the circumstances and applicable requirements, players may have rights concerning their personal information. These rights can include asking what information we hold, requesting access to it, asking for inaccurate or incomplete information to be corrected, requesting deletion where appropriate, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@roospincasino.best. Please clearly describe your request and provide enough information for us to identify the relevant account. We may need to verify your identity before providing information or making changes, particularly where the request concerns sensitive information or account security.

Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details.
Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise appropriate.
Marketing consent: withdraw permission for marketing communications or use an unsubscribe option included in a message.

A deletion request may not apply to information that must be retained for legal, security, fraud prevention, dispute resolution or record-keeping purposes. In those circumstances, we may retain the required information and restrict its use where appropriate. We will consider privacy requests fairly and respond in accordance with applicable requirements.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The updated version will be made available on this page, with the relevant date or other notice where appropriate. Players should review the policy periodically to remain informed about how information is handled.

By continuing to use Roospin Casino after an update takes effect, you acknowledge the revised policy to the extent permitted by applicable requirements. If you have questions about this Privacy Policy or how your information is handled, please contact support@roospincasino.best.